Shipping policy
At Mayumi, we are committed to ensuring fast and secure delivery of your orders. Below are the details of our shipping policy.
1. Shipping areas
We ship our products within mainland France and internationally to the following countries:
Luxembourg, Belgium, Germany, Spain, Portugal, Italy, Canada, United States, United Kingdom, United Arab Emirates, Switzerland, and Poland.
Shipping fees and delivery times vary depending on the destination and are displayed at checkout.
2. Order processing time
All orders are prepared and shipped within 1 to 3 business days, unless otherwise specified or during peak periods (holidays, promotions, etc.).
Once shipped, you will receive a confirmation email with tracking details.
3. Shipping methods & delivery times
Within France:
- Standard Delivery: 2 to 3 business days
- Pickup Point Delivery: 2 to 6 business days
- Express Delivery: 1 to 2 business days
International:
The shipping method and estimated delivery times are automatically calculated at checkout based on the destination country and available carriers.
4. Shipping fees
- France: Free shipping on orders over €48
- Belgium, Luxembourg, Germany: Free shipping on orders over €60
- Other destinations: Shipping fees are automatically calculated at checkout.
5. Order tracking
Once your order has been shipped, you will receive a tracking number by email to monitor its progress in real time.
If you experience any issues with your delivery, feel free to contact our customer service at contact@ma-yumi.com.
6. Delivery delays or issues
We do our best to meet estimated delivery times, but delays may occur due to external factors (weather conditions, strikes, peak shopping periods, etc.).
If your order is not delivered within the estimated timeframe, please contact us so we can investigate with the carrier.
7. Undeliverable orders
If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange a new shipment. Additional fees may apply.
8. Damaged or lost packages
If your package arrives damaged, please refuse delivery and immediately inform our customer service.
If a product is lost during transit, we will open an inquiry with the carrier to resolve the issue as quickly as possible.
9. Returns & refunds
You have 14 days from the date of delivery to return an item if it does not meet your expectations.
- Items must be unopened, unused, and in their original packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
- To initiate a return, please contact us at contact@ma-yumi.com.
10. Questions & support
For any questions regarding our shipping policy or to report an issue with your order, please contact us at contact@ma-yumi.com.
Thank you for your trust and support.
The Mayumi Team 🌱